Privacy Policy
Thank you for visiting MetReset.me (“MetReset,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, protect, and share information when you visit our website (the “Site”), contact us by email, phone, or other channels, or use any of our online services, platforms, or tools (collectively, the “Services”). By accessing or using the Site or Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please discontinue use of the Services.
MetReset is located in the United States, and your information may be processed and stored in the United States. We do not represent that our Services are appropriate or available outside the United States, and access where illegal is prohibited.
We Are Not a Medical Provider
MetReset.me is not a medical provider. We connect users with independent medical professionals and third-party pharmacies that may provide consultations and prescriptions when appropriate. Those medical providers and pharmacies are responsible for their own use and disclosure of your information. Please review their privacy notices for details on how they handle your information.
We Do Not Sell Your Personal Information
MetReset does not sell or rent your personal information. Because we do not sell personal information, we do not provide opt-out options for data sales.
Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect information from children under 18. If you believe a child has provided information to us, please contact us so we can delete it.
Information We Collect
Registration Information
We collect information that you voluntarily provide, including name, email address, phone number, mailing address, date of birth, image of government-issued ID, and account details and preferences. You may also provide information when contacting support or interacting with our Services.
Health Information
If you use MetReset to access healthcare consultations or prescriptions, you may share general health background, medical history and symptoms, photos, videos, questionnaires, and communications for diagnosis and treatment. Medical information is shared with licensed providers and pharmacies to evaluate treatment suitability, issue prescriptions when appropriate, and support fulfillment. MetReset may act as a “business associate” to medical providers under HIPAA and will protect Health Information as required. We may use non-health information (such as account data) as described in this policy. Information de-identified under applicable law may be used for research, analytics, and improvement.
Purchase Information
Payments are processed securely through third-party providers such as Stripe and/or Paypal. Payment data is handled according to their policies and is not stored on MetReset servers.
Non-Personal & Technical Information
We may collect IP address, browser type and device information, pages visited and actions taken, crash logs and diagnostic data, and cookies and analytics data. We use this information to improve functionality, security, and performance.
How We Use Information
We use information to provide and improve Services, create and manage your account, support consultations and prescriptions, personalize your experience, send notifications, updates, and marketing (where permitted), protect against fraud and misuse, analyze trends and performance, and comply with legal obligations. Health Information is only used as reasonably necessary to provide requested services or as allowed by law.
When We Share Information
We may share information with service providers (hosting, analytics, support, payment), licensed medical professionals and pharmacies, law enforcement where legally required, successors in the event of a business transaction, or other parties with your explicit consent. Service providers are only permitted to use data to perform contracted services and must protect it appropriately. We may also share de-identified or aggregated data that cannot identify you.
Security
We use reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.
Data Retention
We retain information only as long as necessary to provide services, meet legal obligations, maintain business records, and support legitimate business purposes. Medical providers may retain health records as required by law.
Cookies & Analytics
We use cookies and similar technologies to remember preferences, analyze site traffic, improve functionality, and support advertising and performance tracking. You can disable cookies in your browser, though some features may not work properly. We may use analytics tools such as Google Analytics, Facebook Pixel, Segment, and Mixpanel.
Your Rights
Depending on your location, you may have rights to access your data, request corrections, request deletion (where legally permitted), and opt-out of marketing communications. To submit a request, please contact us using the information below. Marketing emails always include an unsubscribe option.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will include a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our practices, contact MetReset.me at Email: support@metreset.me